Frequently asked questions
Q: What payment method is acceptable for the first month’s rent or deposit??
A: We accept Money Orders or Cashier’s Checks ONLY for your deposit and first month’s rent. Cashier’s checks can be obtained at local banks and credit unions. Money Orders are typically sold by third parties such as the US postal service, Walmart, and convenience stores.
Q: Who must be listed on the Unity Management rental agreement?
A: All persons 18 years or older that will reside in the residence. If the property allows co-signers, they will also be added to the rental agreement.
Q: What is considered a maintenance emergency?
A: Any immediate threat to life or property is considered a maintenance emergency.
Q: Who do I call if I smell gas?
A: If you think you have a gas leak, please call SDGE 800-411-7343 or your local utility company.
Q: Will I get charged if I call for maintenance?
A: You will only be charged for maintenance if the issue you are calling about is something you caused. Example: Your garbage disposal is not working and we find a large volume of discarded food or grease inside. This would be charged back to the tenant. Example: Your shower drain is clogged and we find hair in the drain.
Q: How do I reset a garbage disposal?
Answer: Most garbage disposals have a reset button that can be used to reset the garbage disposal. An allen wrench is needed to reset others. Please make sure to keep your hands out of the garbage disposal at all times and the breaker is off for the disposal.
Q: What is a GFI Switch, and how do you reset it?
A: GFI outlets usually are placed by sinks, hot tubs, bathtubs, spas, Jacuzzis or water sources in homes that need an electrical outlet within six feet of the source. If the GFI is tripped, you can lose power to a whole room or part of the house. You can reset the GFI to restore power. The GFI outlet has a test button and a reset button. If the outlet is working correctly, you can press the test button and the outlet will be shut down until you press the reset button. The test button should be tested monthly to insure it is working correctly.
AFTER HOURS MAINTENANCE PROCEDURE
If your kitchen or bathroom sink is backed up: please wait until the next business day to contact your Property Manager.
If your kitchen or bathroom sink has a leak: please call the office
If your power is out: first check your breaker panel before contacting your Property Manager. Also, check with SDGE at 1-800-611-7343 to see if there are scheduled or reported outages in your area. If there are no scheduled or reported outages, please wait until the next business day to contact your Property Manager unless it is on a Friday or Saturday then you may call the office.
If you have no hot water: please wait until the next business day to contact your Property Manager unless it is on a Friday or Saturday then you may call the office.
If your refrigerator is not working properly: first unplug the unit and plug it back in securely. Also, most refrigerators air circulates from the freezer, ensure that your food is not blocking your freezer vents and that your freezer is not frozen. You can fix this by unplugging the refrigerator and defrosting your freezer. If it still doesn’t work, please wait until the next business day to contact your Property Manager unless it is on a Friday or Saturday then you may call the office.
Inoperable appliances (stove, microwave, oven, dishwasher, washer/dryer etc.): please wait until the next business day to contact your Property Manager.
If you are locked out of your house: please call a locksmith. We do not have access to keys after hours.
Noise complaint: either call the police or wait until the next business day to contact your Property Manager.
If you smell gas in your house: please contact SDGE at 1-800-411-7343 immediately.
If your toilet is stopped up: if you have an alternate restroom to use, please wait until the next business day to contact your Property Manager. If you have only one bathroom, please call the office.
If your garbage disposal is not working: Try resetting it first. If that does not work, please wait until the next business day to contact your Property Manager.
MOVE OUT PROCEDURE
All 30-day notices must be received in writing either in person or by mail.
30-day notices by telephone will not be considered
All keys (unit, mailbox, other) and remotes in your possession must be returned to our office and should not be left in the unit.
If there are keys/remotes unaccounted for, we will need to re-key the unit and you will be charged for that service.
If the keys/remotes are not returned to us, you will be held liable for rent until possession of the unit is transferred to Unity Management.
The final month’s rent must be paid in full. If unpaid, a 3-Day Notice to Pay Rent or Quit will be posted. If you do not move out within 3 days or pay the rent and late fees due, you will be evicted. A lawsuit to regain possession will be filed with the Municipal Court and all rents, late fees, court costs, attorney and filing fees will be charged to the tenant(s). This becomes public record and will affect your credit history.
Upon vacating the property, you must remove all personal property. If anything of value is left in the unit, Unity Management must store the items and then dispose of them according to law. Storage fees and any other costs incurred will be charged to the tenant.
Unwanted personal property cannot be left outside or beside the trash container or dumpster for disposal. Unity Management will be charged to dispose of these items and costs will be deducted from your security deposit. Please contact our office for a referral to a hauling company if needed.
The property must be returned to us in the same condition it was rented out. It would be our pleasure to recommend cleaning companies and carpet cleaners.
Security Deposit
Security deposits cannot be applied to the last month’s rent!
A final or estimated itemized move-out statement will be mailed to you within 21 days after possession of the property is transferred to Unity Management.
We do not have any automatic charges that post against your security deposit. Examples of some of the possible charges are cleaning, carpet cleaning, painting, damages, and loss of rent, court costs, and attorney’s fees. We expect the unit to be left in the same condition as you received it in the start of your lease.
In the case of multiple tenants, one check will be issued. All tenants must be able to endorse the check and be present themselves at the bank with identification to cash the check.
We want your move-out procedure to be as convenient and pleasant as possible, so please call our office if you require any additional information.
SUBMIT A MAINTENANCE REQUEST
Please submit your maintenance request. Note: If this is an emergency, meaning fire or flood, please call the emergency number or refer to the frequently asked questions page. Requests are reviewed Monday through Thursday from 9:00AM – 4:00PM except for holidays.
